"We had some issues with our furnace and wanted to find a company to take a look at it. Although we have lived in our home for 23 years, this was the first time our furnace needed professional service and we had nowhere to turn. I did some research on Yelp and found "A Degree Above." I was greatly impressed by their uniformly positive reviews as well as by the fact that they are based in our town, so decided to give them a try.
My wife called at 7 am and reached Lou, the co-owner. We were impressed that someone actually answered the phone, rather than the usual routine of reaching voicemail and getting called back hours...or days...later (if at all). Lou said that he could be at our home at 9:30 am.(amazing turnaround time). He arrived right on time.
Lou did a complete inspection, cleaning and maintenance of our furnace. Because he wanted the time to do the job thoroughly, he suggested to my wife that he return later that day to do the cleaning in a thorough way. He was meticulous in cleaning a furnace that had not been cleaned in at least 25 years. In addition to his professional work, what was especially appreciated was his courtesy in answering our questions and his honesty in not recommending any unnecessary work. Plus the bill was beyond reasonable for the work performed.
We now have a new service provider to use for our heating and cooling needs. In addition, we will be recommending "A Degree Above" to our neighbors and friends.
Thanks, Lou, for making such a great first impression on your new customers!